Privacy Policy

  1. Information Collection

    1.1 Personal Information: When you make a reservation, subscribe to our newsletter, or interact with our website, we may collect personal information such as your name, email address, phone number, postal address, and payment details. This information is essential for us to provide you with the services you requested and to communicate with you effectively.

    1.2 Non-Personal Information: We may also collect non-personal information, such as your device’s IP address, browser type, operating system, referring URLs, and other technical data. This information is used for statistical analysis, website improvements, and enhancing user experience.

  2. Use of Information

    2.1 Service Delivery: We use your personal information to process reservations, manage bookings, and provide you with the requested services during your stay.

    2.2 Communication: We may use your contact information to send you reservation confirmations, updates, newsletters, promotional materials, and other relevant communications. You can opt-out of receiving marketing communications at any time.

    2.3 Improvements: We use non-personal information for analyzing website trends, tracking user navigation, and improving our website’s functionality and content.

    2.4 Legal Compliance: In certain cases, we may be required by law to collect, use, and/or disclose your personal information.

  3. Data Sharing

    3.1 Third-Party Service Providers: To ensure seamless service delivery, we may share your personal information with trusted third-party service providers, such as payment processors, booking platforms, and email marketing services. These providers are obligated to protect your data and can only use it for the purposes specified by us.

    3.2 Legal Obligations: We may share your personal information when required to comply with applicable laws, regulations, legal processes, or governmental requests.

    3.3 Business Transfers: In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred to the new entity or owner, subject to the terms of this Privacy Policy.

  4. Data Security

    We have implemented reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure, and we cannot guarantee the security of your information.

  5. Your Choices

    5.1 Updating Personal Information: You can review and update your personal information by logging into your account on our website or by contacting us directly.

    5.2 Opt-Out: If you no longer wish to receive marketing communications from us, you can opt-out by following the instructions provided in our emails or by contacting us.

  6. Children’s Privacy  
  7. Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take appropriate steps to remove the information

  8. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

    Aurelia  La Casa, Anayara, Trivandrum 659029, Tel +91 953 999 0404

    By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Thank you for choosing Aurelia La Casa.